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How we protect your data on king 99

When you open an account with us, your personal information and payment details are guarded by encryption and strict access controls.

Encrypted payment handlingNo third-party data salesYour privacy, your control
king 99 How we protect your data on king 99
REACH OUR TEAM

Contact us about your privacy

We're here to answer questions about how we use your data or help you update your account settings.

Live Chat Open the chat bubble in the bottom right of the lobby or our site. Support team responds within minutes during business hours. Available 08:00–23:00 Jakarta time, every day.
Email Support Send a detailed message to [email protected] with your account email and your question. We read and reply to all privacy requests within 24 hours, often sooner.
Account Settings Log into your king 99 account, go to Settings > Privacy, and update your communication preferences, data retention options and cookie consent directly without waiting for support.
HOW WE OPERATE

Our commitment to your data security

Data protection is built into how we run. Every deposit you make via DANA, OVO, GoPay or QRIS is encrypted end-to-end.

Encryption & SSL

All payment and account data travels through encrypted channels. We renew SSL certificates quarterly and audit our encryption protocols twice yearly to stay ahead of emerging threats.

Password & Authentication

Your password is hashed using bcrypt. We never store it in readable form. You can enable two-factor authentication on your Account > Security page to add a second login layer.

No Data Selling

We do not share, rent or sell your personal information to third parties for marketing. Your name, email and play history belong to you and are used only to operate your account and provide support.

Fraud Detection

Our system monitors every transaction for unusual patterns. If we spot activity that doesn't match your normal account use—a withdrawal from a new country, a sudden large deposit—we pause and verify with you first.

Data Retention

We keep your account data while your account is active. After you close it, we retain records for twelve months for dispute resolution and legal compliance, then securely delete them.

Privacy Requests

You can request a copy of all data we hold about you by emailing [email protected] with 'Data Request' in the subject line. We'll deliver it within 30 days in a portable, readable format.

Privacy Policy questions answered

We know privacy can feel abstract. Here are the real questions players in Indonesia and beyond ask us about how their data is handled on king 99.

We send only the minimum required information to process your withdrawal: your account email, the withdrawal amount and the payment method you chose. The payment provider (DANA, OVO, GoPay or QRIS) handles your bank details on their secure servers. We do not store your full banking credentials. Funds typically arrive in under two minutes.

Yes. Email [email protected] with the subject 'Data Request', and include your account email. We'll compile everything we hold—your account details, transaction history, device logs and any notes from our support team—and send it to you as a downloadable file within 30 days.

No. The studios that provide our live Baccarat tables, Fortune Tiger slots, Aviator and other titles receive only anonymised gameplay data so they can improve their products. They do not see your name, email, phone number or account balance. Depends on local law for any jurisdictional exceptions.

We retain all account records, transactions and support interactions for twelve months after closure. This protects both of us in case of disputes or chargebacks. After twelve months, we securely delete the data from our servers. You can request early deletion by emailing [email protected].

Cookies are small files that help us remember you're logged in and track how you use the lobby so we can show you relevant games next time. When you open an account, you can manage cookie settings in Account > Settings > Cookies. You can disable non-essential cookies anytime without losing access to your account or withdrawals.

Our system flags logins from new devices or countries immediately. We send you an email asking you to confirm the login attempt. If you don't recognise it, we lock the account and ask you to reset your password before access is restored. This applies even if the attacker had your password—we verify your identity first.

Yes. Go to Account > Settings > Close Account and follow the steps to initiate closure. Your account is locked immediately. We retain records for twelve months, then erase everything. You can speed this up by emailing [email protected] with 'Account Deletion' in the subject line.